This policy explains what information ClaimKit Help collects when you visit claimkithelp.com or shop.claimkithelp.com, why we collect it, and what choices you have. We try to keep this short and readable. If anything is unclear, email support@claimkithelp.com and we'll answer in plain language.
Who we are
ClaimKit Help is a small business operated by Lelia Fackler, founder. Our business mailing address is 1040 W Kettleman Lane, Suite B #2003, Lodi, CA 95240. We sell DIY guides for California small claims court.
What we collect
- Email address. When you sign up for our free CA small claims checklist or our email list, we collect your email address.
- Order information. When you buy a guide, our checkout (powered by Shopify) collects your name, email, billing address, and payment information. We never see or store your full credit card number; that's handled by Shopify's payment processors.
- Support emails. If you email us, we keep your message so we can help you and reference it later if you write back.
- Site analytics. We use Google Analytics 4 to understand which pages people visit and how they get to us. This data is aggregated and does not personally identify you to us.
- Cookies and similar tech. Our site uses cookies for analytics and (on the shop) for checkout functionality. You can block cookies in your browser settings.
How we use it
- To deliver the product or free resource you asked for.
- To send you email updates if you opted in. You can unsubscribe at any time using the link at the bottom of any email.
- To respond to support questions.
- To understand how the site is used so we can improve it.
- To comply with our legal obligations.
Who we share it with
We share limited data with the third-party services that help us run the business:
- Shopify (checkout, order processing, payment): privacy policy at shopify.com/legal/privacy
- MailerLite (email list, welcome sequence): privacy policy at mailerlite.com/legal/privacy-policy
- Google Analytics (anonymized site analytics): policies.google.com/privacy
- Etsy (if you buy through our Etsy storefront): etsy.com/legal/privacy
We do not sell your personal information to anyone. We do not share your email or order data with advertisers, data brokers, or unrelated third parties.
Your California rights (CCPA / CPRA)
If you live in California, you have the right to:
- Know what personal information we have collected about you.
- Request a copy of that information.
- Ask us to delete your information.
- Correct inaccurate information.
- Opt out of any "sale" or "sharing" of personal information (we do not sell or share, so there's nothing to opt out of, but the right exists).
- Not be discriminated against for exercising these rights.
To exercise any of these rights, email support@claimkithelp.com with the subject "Privacy request." We'll respond within 45 days as required by California law.
Children's privacy
ClaimKit Help is built for adults handling their own court cases. We do not knowingly collect personal information from anyone under 16. If you believe a minor has given us information, email us and we'll delete it.
How long we keep your information
We keep your information for as long as you're a customer or subscriber, plus a reasonable period after that for legal, tax, and business records (typically up to 7 years for order records, and indefinitely for opted-in email subscribers until you unsubscribe).
Security
We use industry-standard security on our site and through our third-party providers. No system is perfectly secure, but we take reasonable steps to protect your information.
Changes to this policy
If we update this policy in a meaningful way, we'll update the "Last updated" date at the top and, where appropriate, email subscribers. Continued use of the site means you accept the updated policy.